Digital waiver software.Signed at home, checked at the door, attached to the booking.
Venuboost replaces the clipboard with your own waiver, signed on the guest's phone before they arrive or on a kiosk by the door when they did not. Every signature lands on the booking and the customer record, so the counter knows who is covered without reading a single form.
The problem with paper
A Saturday queue is mostly people filling in forms.
A party of twelve walks in at 10:50am for an 11:00am session. Half of them are children, two parents are filling in forms for four kids each, and somebody behind the counter is trying to read handwriting to work out whether the birthday girl is old enough to take part. The session starts late, and the one after it starts later.
A separate waiver product moves the forms onto a tablet, but someone still has to match each signature to a booking. In Venuboost the waiver and the booking are part of the same system. A signed waiver turns that person's place on the booking green, and any place on today's grid under the same name and date of birth with it.
A link with the booking
In every booking confirmation, and sent again by email or text from the booking whenever staff need to chase it. The guest sees the date, the time and how many people still need a waiver before the form opens.
The kiosk by the door
Names and dates of birth in, and each person comes back as covered, due to sign again, or new. Nobody is asked whether they have been in before.
A code from the counter
Staff raise a QR code for a driver, a guest or a whole booking, or send the link to the guest's phone, or put it on a free tablet with the guest's name on the screen.
How it works
Three places a guest signs, one waiver.
Online waivers
Most of the party has signed before they leave home.
Every booking confirmation carries the waiver link, and staff can send it again by email or text message from the booking. Before the form opens, the link tells the guest which venue, which day and time, and how many people are still to sign, so a link forwarded to the rest of the group still lands on the right visit.
- In the confirmation, and resent by email or SMS from the booking
- One parent or guardian signs for every child in their care
- Details the venue already holds are filled in on a renewal
- Signing joins the guest to the booking without typing a number
Waiver kiosk
Walk ins sign on a tablet by the door.
The kiosk asks one thing: who is here, with a name and date of birth for each person. Anyone with a waiver still in date is checked in on the spot. Anyone who signed before and has expired gets their contact details filled in to sign again. Anyone new fills in the form. A group with a booking taps their party on the list of arrivals, types the booking number or scans the code from their confirmation, and the kiosk drops a party off that list as soon as everyone on it is covered.
- Names matched without case, so mcleod finds McLeod
- Guests already covered take the empty places on their booking first
- Staff can send a waiver to a named tablet or the first free one
- A tablet reserved for a guest shows their name until they start
Your waiver, your rules
You write the wording. Venuboost asks for it the same way every time.
A go karting track, a trampoline park and an escape room do not need the same release. Each venue keeps up to 20 waiver documents, and each one covers either every activity in the building or one in particular. You set the age under which a parent or guardian has to sign, the youngest age that can sign for somebody else, and what your venue calls the young people being signed for.
You also decide how long a signature lasts: once and never again, every 1, 3, 6, 12 or 24 months, or until you change the wording, at which point everyone signs the new version on their next visit. A regular who comes every Saturday signs once a year rather than every week.
Your own wording
Start from the starter waiver, with clauses on risk, fitness to take part, equipment, release of claims, signing for a child, photography and privacy, and rewrite every line of it. Up to 30 clauses per document.
How guests agree
One acceptance at the end, a tick against every clause, or a tick only against the clauses you mark. Add up to 12 short tick boxes underneath, such as a check that the guest has not been drinking.
What you collect
A drawn signature, an emergency contact, and if you want it, a front camera photo of every person on the waiver. Each one is a switch per document.
How it looks
A light or dark screen to suit the room the tablet is in, your logo in the header, a full screen background photo and your own colour.
The signed copy
Every signed waiver keeps the exact words the guest agreed to.
When a guest signs, Venuboost freezes a copy of the wording they were shown. Editing your waiver next month changes what the next guest reads, never what an earlier guest signed. The signed PDF carries the wording, the document version, a fingerprint of that wording, the signer's name and drawn signature, the time in your venue's own time zone and the IP address it was signed from.
The guest gets that copy as an email attachment or a text message link that stays open for a month. The copy staff bring up at the counter is the same document, so if an incident report ever needs it, there is only one version to find. Guests who lose track of theirs can look their signed waivers up by email or mobile number.
At the counter and on the grid
Staff see who is covered without opening a form.
A guest whose waiver is still in date signs nothing at the kiosk. They are put on the counter's waiver list so staff can seat them on a booking. When a parent signs for three children, each child is matched by name and date of birth, gets their own customer record, and is ticked off on the booking and on any race already on today's grid under their name.
On a kart track, race control shows a waiver badge on every seat. Tapping it shows who signed, when, how long it runs for and who else is named on it. An unsigned driver is held on the grid by name, so the problem is fixed at the counter rather than found at the dummy grid. More on that in Venuboost karting software.
Related
Where waivers fit in the rest of Venuboost.
Waivers are built into the Venuboost venue management platform, beside bookings, the till and the day board. The waiver link goes out from the online booking system in every booking confirmation. Monthly plans are on the Venuboost pricing page.
Questions
What venues ask about digital waivers.
What is digital waiver software?
Digital waiver software replaces the paper release form. Guests read and sign the venue's own waiver on a phone or a tablet, and the signed copy is stored against their customer record with the exact wording they agreed to. In Venuboost the waiver is also tied to the booking, so staff can see who is covered before anyone takes part.
Can guests sign the waiver online before they arrive?
Yes. Every booking confirmation carries the waiver link, and staff can send it again by email or text message from the booking at any time. The link shows the guest what they are signing for, where, when and how many people still need to sign, then opens the form.
How does a waiver kiosk work for walk ins?
A tablet by the door runs the waiver kiosk. The guest enters each person's name and date of birth. Anyone with a waiver still in date is checked straight in, anyone who has signed before but expired gets their details filled in to sign again, and anyone new fills in the form. A guest with a booking can tap their party on the arrivals list or type the booking number.
Can a parent sign a waiver for their children?
Yes. The venue sets the age under which a parent or guardian has to sign, and the youngest age a person can sign for somebody else. One parent or guardian can sign one waiver that covers themselves and every child in their care, and each child gets their own customer record from their name and date of birth.
How long does a signed waiver last?
The venue chooses. A waiver can be signed once and never expire, last 1, 3, 6, 12 or 24 months, or stay valid until the venue changes the wording. A returning guest with a waiver in date does not sign again.
Are electronic waivers legally valid?
That depends on your waiver wording and the law where you operate, so have your own lawyer approve the wording. What Venuboost gives you is the evidence: each signed copy records the exact wording shown, a fingerprint of that wording, who signed, when, the IP address it was signed from and the drawn signature. Editing the waiver later never changes a copy somebody already signed.
Can we use different waivers for different activities?
Yes. A venue can keep up to 20 waiver documents. Each one can cover every activity or a single one, so a trampoline park can ask for one waiver on the jump floor and a different one for the ninja course.
Want to see your own waiver on the kiosk? Send us your current waiver wording and we will set it up in front of you.
Bring us your paper waiver and we will put it on a tablet in front of you.
Your wording, your age rules and your logo, on the kiosk and on a phone. You will see a signed copy before we talk about what it costs.